Delivery & On-Site Assembly
Our delivery and assembly protocols ensure seamless handover at your project site:
- Custom Furniture and Decor: Custom-manufactured furniture, woodwork components, and decor pieces are delivered directly to your project site address specified during the contract agreement.
- On-Site Installation: Most items require assembly or installation by our technical team, which is coordinated directly with the project timeline.
Delivery Timelines
Lead times are aligned with bespoke craftsmanship and production milestones:
- Custom Interior Projects: Lead times for custom kitchens, wardrobes, and bespoke furniture vary depending on project complexity (typically ranging between 30 to 60 business days from final 2D/3D design approval and advance payment).
- Off-the-Shelf Decor / Ready Accessories: Standard items ordered through our site or consultation team are dispatched within standard business days.
Shipping Charges
Logistics costs and site-specific fees are calculated transparently:
- Delivery and logistics charges for turnkey projects or full-home interiors will be itemized in your individual project quotation.
- Any local entry taxes, octroi, or society delivery fees (if applicable) will be communicated transparently prior to dispatch.
Order Tracking and Delivery Coordination
Our project managers will keep you updated on manufacturing progress and coordinate delivery dates in advance to ensure someone is available at the project site to receive and inspect the delivery.
Transit Damage
All deliveries are thoroughly inspected before leaving our workshop/warehouse. However, if any product arrives damaged during transit, please notify our site supervisor or reach out to us at info@thewoodenstrings.com / management@woodenstrings.com within 24 hours with photo evidence so we can arrange prompt repair or replacement.